The Berkshire Consumer Services Program (BCSP)is part of a network of Local Consumer Programs (LCP) working in cooperation with the Massachusetts Attorney General’s Office. BCSP offers free and voluntary phone-based mediation and counseling services to consumers who have filed complaints regarding issues they have experienced with businesses.

Common issue handled by the BCSP:

  • Defective Products
  • Auto Sales and Repair
  • Home Improvement Contract Issues
  • Debt Collection
  • Utility Bill Disputes
  • Scam Prevention

Call 413-443-7138 ext. 221 to connect with a Berkshire Consumer Services Program representative.



Our staff has a diverse range of backgrounds and expertise that sustain our collaborative approach to assisting communities. Find out more and connect with individual Upside413 staff members.